Organic Dealer & Customer Engagement

Connect

Initial Connection

When the customer enters the finance office of a dealer, they've already made a decision to buy a vehicle from that dealer. As a support industry in the F&I office, we do a great job of disrupting that decision by showing the customer products and services they've never heard of.
Dash Damage Administration
Dash Damage Administration

YDE™

With Your Dealer Experience, the selling dealer promotes themselves, powered by the Your Dealer Experience engagement platform, which supports the decision the customer made when they entered the finance office. During the F&I products menu presentation, the customers are introduced to the dealer’s service app. This show, don't tell, tactic amplifies sales and increases retention for the dealer.

Ownership Experience


Our Solution
Messages

The Challenge

When F&I products are traditionally sold, the dealer's connection to their customer is lost, associated to the F&I product service interaction. The customer is forced to interact with the various third party administrators' (TPAs) claims mechanisms, primarily disassociated 1800 numbers or archaic online forms, when service is needed. The dealer's brand and their customer relationship is typically never honored after the point-of-sale.
Solution

The Solution

With Your Dealer Experience, the dealer's relationship with their customer is always supported through the dealer's branded service app. Rather than handing the customer off to multiple disconnected service channels, the customer has one dealer branded engagement platform to manage all their purchased F&I products, even when multiple TPAs exist. The Your Dealer Experience platform connects the TPAs behind the scenes using Dash, an advanced claims management system.
Service Connection

Service Drive Connection

When a customer intuitively returns to the dealer's service drive for service, this is an organic opportunity for enhancing the dealer's relationship with their customer. However, today's disconnected multiple TPA service maze makes it equally difficult for the service advisor to initiate service for their customer. The retention opportunity is strained because of his out dated navigation challenge.
Service Drive
Path To Service
Path To Service

Path To Service

With Your Dealer Experience, the service advisor simply asks for the customer's last name, then scans the vehicle's VIN bar code using the dealer's branded service app, and they're immediately connected with an innovative path to service. Simple and intuitive - even when multiple TPAs exist.

In Action

What should digital claims engagement look like today?

If you're expecting an Amazon-like experience with most third part administrators, you'll be very disappointed. 1800 numbers, phone queues, CALL HOLD WAIT TIMES, archaic fill-in-all-the-blanks online claim forms or an anemic app that only works with certain F&I products or one F&I provider litter today’s support landscape. The question is, should a customer (or dealer’s service advisor) have frictionless access to all of their F&I products and related services on one dealer branded app, even if those products are fueled by multiple providers?

Mechanical digital claims with YDE

GAP digital claims with YDE

Ancillary digital claims with YDE

Personalized Connection

Personalized
Customers desire a personalized experience. Your Dealer Experience delivers the transparency of individual coverage details, custom vehicle interaction and a direct conduit to service. Your Dealer Experience is the customer's personal passport to enhanced ownership experience, with the dealer's brand and connection to their customer never lost.

Dealer Messages

Direct Line To Your Customers

iPhone Android
Bluetooth

Notifications


Push Notification
Push notification and in-app retention: advertise oil change specials, car wash invitations, service reminders, dealer news, special events and more.

Customer Rewards

Rewards
Rewards Icon

Earn Rewards

Exclusive savings and enhanced experiences are all tracked and stored inside our rewards component.
QR Scanning

Point & Scan

Customers scan points at the dealership or participating partner location. Points are stored and recorded in our mobile app and can be redeemed for exclusive savings and offers.
Rewards Rewards Rewards Scan
Get Started

Contact Us


Let us show you how Strategic DX can work for you